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Shipping and Returns

SHIPPING FEE

Ground: $10 flat fee

Priority 2-day: $29.99

Free shipping on all orders over $300

Once spirits leave the retailer’s possession, it cannot be returned pursuant to applicable law concerning alcoholic products. However, in the event that your delivered item is damaged, Tribeca Spirits is happy to accept your claim in accordance with the procedures that are outlined below


DAMAGED GOODS

Tribeca Spirits understands that there will be times when products may be damaged during delivery. Tribeca Spirits will honor claims for reimbursement in such events. In order to process claims, Tribeca Spirits requires that the customer who received the delivery return all damaged products at the direction of Tribeca Spirits, and we may make the arrangements for the delivery company to pick up the damaged items.  We request that you fill out any required forms that the delivery company provides in order to complete your refund. Please understand that if you do not return the damaged products, Tribeca Spirits may not be able to provide you with the refund. Customers need to file a claim for damaged goods within 30 days of receipt of order. Please initiate the claim by emailing us at orders@tribecaspirits.com


Please include the following information:

  • Order Number
  • Tracking Number
  • Description of damage
  • Picture of the damaged item including the packaging
  • Your name
  • Your full mailing address
  • Your phone numbers (office, home, mobile)
  • Your email